English Technical Support
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Q:Where is your company address?
A:6th floor,B Building,Jintai Industrial Park,Huangcheng Avenue,Xixiang Street,Bao’an District,Shenzhen ------------------------------------------------------------------------------------------------------------------------------------------- Q. Is your company’s trader or factory? A.We are factory with OEM/ODM service. ------------------------------------------------------------------------------------------------------------------------------------------- Q:How can I get sample? A:We can supply samples as your requirement,but the freight and sample fee will be collected. ------------------------------------------------------------------------------------------------------------------------------------------- Q. How do I pay? A.Our company accepts T/T, West Union etc payment.
------------------------------------------------------------------------------------------------------------------------------------------- Q. How long after I send the inquiry, will I receive a reply? A.Within 12 hours. ------------------------------------------------------------------------------------------------------------------------------------------- Q. What is your working time? A.Monday to Saturday 9:00 to 18:00 ------------------------------------------------------------------------------------------------------------------------------------------- Q. What is the certificate for your product? A.CE.ROHS ------------------------------------------------------------------------------------------------------------------------------------------- Q. How is your company’s quality control? A.We have raw material processing department,packaging department and quality inspection department to ensure product quality and stability. ------------------------------------------------------------------------------------------------------------------------------------------- Q:Can I have my own customized product? A:Yes,Your customized requirement for color,logo,design,package,carton mark ect,are very welcome. ------------------------------------------------------------------------------------------------------------------------------------------- Q. What’s lead time and shipping time? A.For sample order, 1-3 days lead time, for general large order,3-7 days lead time. ------------------------------------------------------------------------------------------------------------------------------------------- Q.How about the after-sale service? A.Please contact us by email/whatsapp/Tel or skype, any question will be responsed accordingly within 24hours.( Saturdays, Sundays &. Holidays excepted ) ------------------------------------------------------------------------------------------------------------------------------------------- Q:What is the payment term?
A:T/T deposit 30% upon order confirmation,the rest 70% after quality inspection and successful delivery on time. |
